Use Cases
Healthcare organizations face unprecedented staffing challenges and communication bottlenecks. ActiumHealth's AI-powered platform addresses these problems by automating both inbound and outbound patient communications.
With over 50M calls automated to date, we deliver proven results across these vital healthcare domains: Patient Access / Scheduling, Care Coordination, Revenue Cycle Management, Appointment Management, Referral Management, Call Routing, Patient Surveys, Prescription Refills
Patient Access / Scheduling
Eliminate scheduling bottlenecks instantly. Our AI handles multiple scheduling requests simultaneously without hold times. Complex cases transfer seamlessly to staff with full context. Analytics identify peak periods for optimal resource allocation. By automating call scheduling and reducing abandonment rates, your staff focuses on high-touch patient interactions.
Care Coordination
Strengthen care across the patient journey. Our AI automates discharge follow-ups, care plan check-ins, and health risk assessments, delivering timely outreach when it matters most. For remote monitoring, we contact patients when readings require attention and trigger appropriate staff notifications. Result: better outcomes, reduced readmissions, and maximized staff impact.
Revenue Cycle Management
Transform billing with 24/7 automated support. Patients get instant answers about insurance, payment plans, and balances—no holding or abandonment. Outbound capabilities proactively contact patients about payments and financial assistance. By automating routine billing inquiries, your revenue team tackles complex cases while improving collections and patient financial experience.
Appointment Management
Streamline appointments through natural conversation without hold times or phone trees. Patients confirm, cancel or reschedule instantly, reducing no-shows. When cancellations occur, immediately offer alternatives to recapture revenue. Analytics identify cancellation patterns for targeted interventions, allowing staff to focus on complex scheduling requiring human expertise.
Referral Management
Close referral loops and prevent patient leakage. ActiumHealth promptly calls patients after physician orders, reducing unfulfilled referrals and revenue loss. We identify callers with pending referrals for immediate scheduling. Analytics track conversion rates and specialty performance, transforming referral management from weakness to strength.
Call Routing
Route calls correctly the first time every time. Our Al understands requests for specific physicians, departments, and services, eliminating frustrating transfers. Directory integration ensures accurate routing despite staffing changes. For patients who are unsure about their next steps or where to direct their inquiry, our conversational AI determines the right destination.
Patient Surveys
ActiumHealth's AI automates patient monitoring through conversational health surveys with higher completion rates than traditional methods. Track symptoms, medication adherence, and biometric readings. During transitions, our solution identifies self-management barriers and flags medication issues early. Analytics highlight at-risk patients, allowing clinical teams to focus on data-driven interventions.
Prescription Refills
Automate prescription refills end-to-end. ActiumHealth handles requests, routes information to appropriate teams, and sends medication reminders and pickup notifications. Real-time pharmacy integration eliminates staff intervention, freeing pharmacy staff for critical patient counseling while improving medication adherence.
Scale Your Patient Communications Today
Ready to automate your patient communications and improve operational efficiency? Connect with our team to learn how ActiumHealth can deliver measurable results for your organization.