Podcast: A Focus on Patient Experience, Marketing, and Data


Touch Point Podcast

Healthcare organizations face incredible industry challenges in 2022, they also must rethink their patient experience, marketing and data strategies. In this episode, hosts Reed Smith and Chris Boyer share ways leading health systems have implemented “big ideas” in their marketing, and how focusing on patient experience can help healthcare leaders transform their strategies. They are joined by Chris Hemphill from Actium who shares their perspective on implementing responsible AI and data strategies.

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Chris Boyer

Chris Boyer
VP of Digital Strategy and Marketing Intelligence
Beth Israel Lahey Health

Reed Smith
Vice President, Digital & Innovation
Ardent Health Services

Chris Hemphill
VP, Applied AI & Growth
Actium Health