The health system integrated the Actium Health CENTARI platform with its system’s EMR and other patient data sources. By pulling from multiple data points and leveraging AI to develop a dynamic, targeted patient audience for outbound calling, the hospital had everything it needed to run an effective AWV campaign. 

1. The Actium Health team integrated CENTARI with the system’s patient data sources, including the EMR.
2. Then, it generated a dynamic patient audience who had an assigned primary care provider in the system and were overdue for an AWV.
3. That audience was then sorted, using CENTARI’s AI capabilities, to prioritize patients based on their risk level and their likelihood of engagement.
4. Call agents directly accessed their assigned patient audience from CENTARI, using the platform to track calls to patients inviting them to make an appointment. Using a script, they explained over the phone the importance of the AWV and offered the earliest appointment available with a nearby care team.
5. Because the platform syncs in real-time, multiple staff members could make calls, take notes, and track results from anywhere.
6. Finally, CENTARI helped track and measure the effectiveness of the outreach campaign through appointment bookings, completed medical encounters, and gaps in care closed.

Outbound calling is more personal and effective than text and email alone. But often lengthy spreadsheets, error-prone call tracking, and insufficient data get in the way. CENTARI simplifies outbound calling, resulting in: 

• – Happier patients with personal, targeted phone calls 
• – Happier and more productive staff 
• – Better outcomes for the highest risk patients 
• – Measurable progress through sophisticated reporting capabilities 
• – Increased quality reimbursements in the areas you need it most 

Targeted, AI-driven quality campaigns led to powerful results for this health system. Not only was it able to accurately identify patients overdue for an AWV using data it already had, prioritized patient lists maximized its providers’ ability to make a real impact on outcomes. This led directly to healthier and happier patients — and better ratings and new revenue for the hospital. 

This hospital system successfully met its goals — a transformational increase in their star rating, quality bonus revenue, and better results for its patients. Plus, with CENTARI and the ability to build additional intelligent campaigns at its team’s fingertips, it could move the needle on countless other quality metrics as well.